News & Events
Click Here for the new 2010 Product Video
 

 

Oilsands Trade Show - Sept 14th-15th, 2010

Singletouch will be attending the Oil sands Trade Show which moved back to Fort McMurray and is being held at the Suncor Community Leisure Centre at MacDonald Island. 

Visit us at booth #2100 for a personal demonstration.


New Business Win
Congratulations to Studon Electric & Controls Inc., who have just been awarded a substantial contract for the Devon Jackfish 2 project in the Alberta oil sands.  Studon is a long standing customer of Singletouch and we are delighted the Singletouch project control system played a role in giving the project owner confidence. more...


Singletouch recognized as one of the top New Products of the year

New Time and Attendance DemonstrationTime and Attendance

Singletouch exhibiting at the IEC Electric Expo

New CEO Video Message

Chemco contract announcement
Singletouch is proud to announce a new contract agreement with Chemco Electrical Contractors limited.
Click here for the full story.

Singletouch expansion, creating new vacancies across the globe.
See our careers page, for the latest job postings in the US, Canada and the UK

Singletouch explained in simple terms
Click here to read our latest press release which will take the mystery away from the question “how can an enterprise software system benefits your business’’

Frequently Asked Questions  

Company and Product Philosophy

Where does 'Singletouch' come from? [-]
The term Singletouch refers to the end result of our system. Our system will enable an organization to record a piece of information one time only, then manage that information through a controlled process. This Singletouch process reduces costs, reduces errors, speeds up your time to cash and generally “de-bottlenecks” your business.
What is Enterprise Software? [-]
Enterprise Software is an integrated system which is used at all levels of an organization. All personnel within the organization may input information into the system to increase the organizations ability to manage itself. For example:
1. The field foreman creates a purchase requisition using a web based form in the field.
2. The procurement department takes the requisition and creates a purchase order.
3. A shipping/receiving person receives the purchased materials and notifies the foreman.
4. An Accounts Payable clerk enters the supplier invoice for the purchased materials.
How is Singletouch different from other enterprise software platforms? [-]
Many other enterprise systems have been created from the “office out”, meaning that an accounting system forms the basis for how the system operates. We understand that accounting systems do not make very useful systems to manage the complexities of your field operations so we have built a system from the “field in”. This allows the Singletouch to have a much more logical workflow and is more intuitive to the end user.
Is Singletouch an accounting package? [-]
No. Singletouch focuses on workflow within a construction or contracting company and integrates with any accounting system.
How does Singletouch reduce my general and administrative costs by 73%? [-]
Singletouch has been proven to reduce the general and administrative costs by 73% by enabling personnel located in the field to enter information at the source through mobile device or web browser. This eliminates the re-entry of data which is typically done by support staff in the field or office.
How long has Singletouch been in business? [-]
Singletouch was established in 1997 when the founder, Marty Hilsenteger, was growing his own contracting company. Marty realized there was no software which allowed him to tightly control his business and solve very basic needs, such as understanding what items were purchased but not invoiced to the customer.


Implementation

How do companies implement Singletouch? [-]
The implementation life cycle can look very different depending on the size and characteristics of your business. Singletouch has highly trained personnel who take the time to understand your business in order to extract the most value from the system. Your company personnel plays a critical role in the implementation and we use powerful online management tools to ensure implementation goes smoothly.
Where is the software loaded? [-]
Singletouch software is loaded on your servers. It can be loaded on your existing servers or Singletouch can provide a pre-installed server for you.
Do I need a server to run Singletouch? [-]
Yes. The server is normally located at the customer site however off-site hosting can be arranged.
Can I run Singletouch on a mobile device? [-]
Yes. Singletouch has extended the functionality of the Windows based enterprise software onto mobile devices. On these devices, users can enter time tickets, enter equipment tickets, order materials and much more.
What if I don’t want to change my accounting package? [-]
You don’t have to. Singletouch integrates with nearly any accounting package and exports as much or as little detail to your accounting system as it allows. This means you don’t have to change a system which you know and understand.
I have an existing software system, can I import its data into Singletouch? [-]
Yes. Singletouch can provide templates or data management services which quickly and efficiently migrate information from your old system to Singletouch. This also provides an opportunity to clean the information before loading it into Singletouch.
Who would use Singletouch in my organization? [-]
Anyone. Singletouch is designed to be used at all levels of your organization including field personnel. Whether it’s through the Windows, web or mobile interface, the more people entering information at the source, the more efficient your organization becomes.
Can I have special reports created for me? [-]
Yes. Singletouch comes with a suite of reports which can be customized. If there are additional reporting needs in your organization, reports can be added.
Can I customize the look and feel of invoices, purchase orders etc? [-]
Yes. All printed output can be customized to suite your needs.
How long does implementation take? [-]
This depends on many factors such as: Company size, number of branch offices, IT infrastructure, and availability of internal personnel. If you are interested in understanding more about the implementation process, please contact a Sales representative.


Purchasing, Pricing and Support

How do I buy Singletouch? [-]
Singletouch Enterprise Software is purchased directly from Singletouch. Singletouch is not sold through a reseller network. Click here to contact a sales representative in your country.
How much does the system cost? [-]
Cost will vary depending on many factors such as company size, number of field staff, IT infrastructure and state of the current organization. Singletouch sales are taken through a simple 3 step process:
1. Basic needs assessment and product demonstration – online or in person
2. Assesment of Fit to your organization – discussion with key personnel
3. Proposal (Cost estimate) and ROI projection
Please see our Packages page for more information.

How much are the handheld devices? [-]
$1500 - $5000 each, depending on environment and application. Singletouch uses several different types of hardware ranging from inexpensive handheld computers to ruggedized tablet PCs. All devices provided by Singletouch are "ruggedized" devices capable of operating in typical field environments.
What is the support structure? [-]
There is an annual fee based support structure which includes: product updates, phone and email support and onsite consultation.
Can I buy Singletouch in modules? [-]
No. Singletouch believes that to get the most value out of Enterprise software, company wide integration is the key. Providing an enterprise solution to only part of an organization restricts its impact.


System Features and Functions

What type of company is right for Singletouch? [-]
Singletouch is made for construction and contracting companies whose organizations revolve around providing materials, labor, equipment and subcontractors to their clients.
What information does Singletouch track? [-]
Singletouch provides tools to track Materials (including inventory), Services (subcontractors), Labor, Subsistence and Equipment.
Does Singletouch manage inventory? [-]
Yes. Singletouch provides inventory controls for organizations with one or more inventories. Many inventory features are included such as; inventory counts, inventory transfers, min/max reordering, FIFO/LIFO/AVG pricing model.
Does Singletouch help me with Project Management? [-]
Yes. Singletouch comes with project management features including tools to manage: Budgets, Change Orders, Field Surveys, Percentage Complete and a suite of Project Control Reports.
Can equipment be linked to a single employee? [-]
Yes. A piece of equipment can be linked to an individual. When the individuals time is entered, the system will prompt the user to enter time for the assigned equipment.
What is an “Activity”? [-]
An Activity in Singletouch could be a Project, a Job, a Service Contract, a Service call or any logical unit of work your organization uses. The Activity is a container in which all details about the work are stored. Think of it as a file folder containing pages of information on labor, purchases, invoices etc.
Do I have to setup an activity for every piece of work? [-]
No. Depending on your workflow many service calls, for example, could be contained within one Activity.
Does Singletouch maintain pricing for materials or parts? [-]
Yes. Singletouch has a detailed method for tracking multiple prices for the same part from multiple vendors. All prices are maintained in Singletouch through a number of automated processes.
Does Singletouch provide purchase requisitions? [-]
Yes. This feature is available on both our Windows and web interface and allows personnel to request materials or services to the procurement department.
Can Singletouch handle Fixed Price and Cost Plus jobs? [-]
Yes. Both types of jobs can be setup in the Activity Setup screens. Depending on which type is selected, workflow is adjusted to expedite and streamline invoicing to the customer.
Does the system provide real-time information? [-]
Yes. Although this depends on the promptness of the personnel using the system, once information is entered in through the Windows or Web interfaces, it is available for the entire organization. Remote users must have an internet connection to synchronize information.
Is there a shipping/receiving component to the system? [-]
Yes. There is a detailed process for receiving materials which includes functionality for creating automatic back orders.
Is Singletouch involved in my procurement cycle? [-]
Yes. The procurement portion of the system is one its most crucial parts. Singletouch has built-in many internal controls to streamline your procurement cycle.


System Integration


Can Singletouch integrate with Accounting packages? [-]
Yes. Nearly all accounting packages provide the ability to import many types of records and we provide the tools to integrate this information quickly and easily
Can Singletouch integrate with Estimating packages? [-]
Yes. Nearly all estimating packages provide the ability to export information in text or XML format and we provide the tools to import this information quickly and easily.
Can Singletouch integrate with Payroll packages? [-]
Yes. Many payroll systems provide the ability to import records for batch payroll creation.